How to Get The Best Customers
Hold onto your hats because I’m about to drop some truth bombs that’ll revolutionize how you attract top-notch customers.
Picture this: I’m on a bus, en route to a swanky resort, minding my own business—or so I thought. Three seats ahead of me, a lively conversation unfolds between two individuals: one, an employee of a coaching group, and the other, a participant in said coaching. Let’s simplify things for this tale—let’s call them the “coach” and the “buyers.”
Now, as I eavesdropped (hey, don’t judge, it’s prime people-watching material), I couldn’t help but notice a glaring pattern. Both parties were playing a game of verbal ping-pong, but here’s the kicker: it was all about them, them, them.
The coach would lob a question, not out of genuine curiosity but with a sneaky agenda to nudge the conversation back to themselves. And the buyers? Well, they weren’t innocent bystanders either. They’d throw a question, but it was more like a tactical move to keep the dialogue afloat, not out of sincere interest.
After a flurry of one-sided interrogations, the moment of truth arrived—the coach mustered up the courage to ask a question. But alas, it was a fleeting moment, swiftly overshadowed by the buyers’ lackluster response.
Now, you’re probably scratching your head, wondering what this bus ride babble has to do with you, your business, or your team. But hold onto your seats, because here’s the kicker:
Every single one of your employees, yes, even you, is in the sales game. Whether you like it or not, it’s the cold, hard truth. Without sales, there’s no growth, no success. And guess what? Each member of your team needs to hustle like their livelihood depends on it—because it does.
So, here’s the golden nugget of wisdom I’m dishing out:
Alright, folks, buckle up because I’m about to spill the beans on a game-changing strategy that’ll have your customers singing your praises from the rooftops.
It all boils down to one word: listening.
You see, when a customer asks a question, it’s not just idle chatter. There’s a reason behind it—a nugget of valuable insight waiting to be unearthed. So, here’s the game plan:
The first time you hear a question, no biggie. Second time? Write it down, pronto. That’s the beginning of your FAQ goldmine. By the third round, it’s time to level up—turn that question into a blog post, a social media gem, or even a snazzy video.
But here’s the kicker: listening isn’t just about hearing words; it’s about mining those words for pure, unadulterated gold. And trust me, I’ve made a habit of asking questions left, right, and center—and I encourage my team to do the same.
So, if you’re serious about wooing your customers, it’s time to zip those lips and open those ears wide. No more fishing for the answers you want to hear; it’s all about diving deep and uncovering what truly matters.
Now, let’s talk technique. Clear your mind, ditch the distractions, and get in the zone. And sorry, folks, but trying to listen in the middle of a circus won’t cut it—you need the right environment to truly tune in.
So, next time you’re chatting up a client or a potential bigwig, put those listening skills to the test. Take notes, ask follow-up questions, and watch as the magic unfolds.
And hey, if you’re feeling generous, why not extend that keen ear to your spouse and kids too? After all, good listening knows no bounds.
So go forth, my friends, and conquer the world—one attentive ear at a time. Keep those wheels turning, and remember: the rubber side down, always. Cheers to a day filled with epic wins!
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